Refund policy
Returns & Exchanges
Thank you for shopping with Sparrow & Hearth! We want you to love every piece you order. Please read our policy below so you know what to expect.
Sale & discounted items
All discounted items are final sale and cannot be returned or exchanged.
Items shipped from our partner warehouse
Many of our styles ship directly from our manufacturing partner. Full-price items that ship from our partner may be returned within 7 days of delivery.
- Items must be new, unworn, unwashed, and have all original tags attached.
- The customer is responsible for return shipping costs.
- Once your return is received and inspected, we’ll email you to confirm it has been processed.
Items shipped from our boutique
Full-price items that ship from our own on-site inventory may be exchanged for a different size or another item within 7 days of delivery. These items are not eligible for a refund and are otherwise final sale.
- Items must be new, unworn, unwashed, and have all original tags attached.
- The customer is responsible for return shipping costs.
How to start a return or exchange
Email us at Support@twobytwoboutique.com within 7 days of delivery with your order number and the item(s) you’d like to return or exchange. We’ll reply with instructions and the correct return address. Please don’t send items back without contacting us first, as returns may need to go to different locations.
Please check your items when they arrive and before removing any tags. If you have any questions about your order, just reach out. We’re happy to help!